Reinvesting in Motus to Make
WorkLife Better
Adding Value for Your Employees
Provide Direct Feedback
You and your employees can now provide our support teams with direct feedback after each interaction. In 2021, we received over 25,000 responses, 90% of which w...
You and your employees can now provide our support teams with direct feedback after each interaction. In 2021, we received over 25,000 responses, 90% of which were positive! We review every negative response to look for areas in need of improvement.
Chat Live With Our Support Team
Our end users can reach our support team through chat during our business hours! Our agents took over 21,000 chats in 2021!
Redesigned Help Center
Our Help Center was redesigned in 2021 to allow you and your end users to find your answers at your fingertips! We understand the importance of wanting to find ...
Our Help Center was redesigned in 2021 to allow you and your end users to find your answers at your fingertips! We understand the importance of wanting to find your answer right away, on your own time, so our team not only updated the look and feel of our Help Center, but they also used new techniques for content segmentation and keyword optimization. You and your end users can now also see a complete list of your interactions with our support teams. Your new hires can also use our Getting Started section when being onboarded to the Motus program.
Improved Motus App & Driver Experience
We’ve released new features for Motus Mobile app and driver experience. These include increased privacy controls and support for SSO-only login. We’ve also enab...
We’ve released new features for Motus Mobile app and driver experience. These include increased privacy controls and support for SSO-only login. We’ve also enabled drivers to view and update their base location from within the app and added a prevention method so users cannot make the mistake of tracking trips from two separate devices, among other things.
Motus PerksTM
Motus Perks is an expansion of our vehicle reimbursement solutions that offers a marketplace of localized benefits and discounts that align to the on-road and o...
Motus Perks is an expansion of our vehicle reimbursement solutions that offers a marketplace of localized benefits and discounts that align to the on-road and off-road needs of your drivers, allowing them to stretch their reimbursement dollars. With hundreds of promotional offers to choose from, ranging from vehicle-related services to entertainment and excursion discounts to gas savings, Motus Perks makes it simple for them to save money in a convenient, seamless way while also streamlining their mobile work experience.
Member Hub & Newsletter
The mobile workforce might be busy behind the desk or the wheel. Regardless of their location, our aim is to help them arrive at their goal or destination. The ...
The mobile workforce might be busy behind the desk or the wheel. Regardless of their location, our aim is to help them arrive at their goal or destination. The Hub provides end users with curated content, member highlights and support. The Member Newsletter is a monthly newsletter sent to drivers that have asked to receive content from Motus. We highlight blogs, industry news, rising trends and stories that align with our cultural values and serve special offerings.
Adding Value for Your Administrators
Motus BYO
Motus BYO is a data-driven, configurable solution that helps employers provide equitable reimbursements based on living cost data for the business use of employ...
Motus BYO is a data-driven, configurable solution that helps employers provide equitable reimbursements based on living cost data for the business use of employee assets. Based on your needs, select from a range of program configurations including smartphone, tablet, broadband and home office reimbursements.
Environmental Impact Report & EV Rates
Sustainability has become a strategic imperative in today’s business climate. Business leaders recognize that reducing environmental impact drives global change...
Sustainability has become a strategic imperative in today’s business climate. Business leaders recognize that reducing environmental impact drives global change and overall business success. In fact, sustainability programs are found to play a fundamental role in driving financial performance. Learn more in the full 2022 report. With our new rates and methodology, customers can provide fair and accurate reimbursements for their drivers who use electric vehicles.
Drive Safe, a Comprehensive Safety Solution
Customers leveraging our Drive Safety solutions are now able to see both safety training compliance details, MVR analytics and insurance verification. These ins...
Customers leveraging our Drive Safety solutions are now able to see both safety training compliance details, MVR analytics and insurance verification. These insights summarize risk profiles for their entire driver population in the Motus portal. This also includes a real-time view of the status of MVR release forms.
Improved Motus Help Center
The Motus Help Center was redesigned for our end users and administrators. Check out the great updates:
- Updated category and section organization to enable use...
The Motus Help Center was redesigned for our end users and administrators. Check out the great updates:
- Updated category and section organization to enable users to quickly locate related articles.
- New Getting Started section that is a one-stop-shop for all new users and admins to learn about their Motus program.
- New Contact Us link that navigates end users and admins to an easy-to-find support section for all Motus solutions.
- Users can now submit a new support request right from Help Center and can easily locate previous and current tickets that are being worked on with the support teams.
Increased Support & Payment Options
We’ve redone the segmentation of our Account Base to align qualifying customers with appropriate tenure and expertise an individual Account Manager. We’ve added...
We’ve redone the segmentation of our Account Base to align qualifying customers with appropriate tenure and expertise an individual Account Manager. We’ve added the capability to support weekly CPM payment cycles (available only for payroll file customers). Grace Period configurations are also now available.
Ensuring a Robust and Compliant Platform
Upgraded AWS Infrastructure
We’ve upgraded AWS Infrastructure to provide higher reliability, faster user experience and support the quick deployment of new features and functionality.
Achievements & Recognition
We’ve won some exciting awards, including, 2022 Stevie Award for Customer Satisfaction, 2022 BIG Innovation Award (for RWR, Device and Arriver Services), 2020 I...
We’ve won some exciting awards, including, 2022 Stevie Award for Customer Satisfaction, 2022 BIG Innovation Award (for RWR, Device and Arriver Services), 2020 Inc. 5000 Fastest-Growing Private Companies, Deloitte 500 – Technology Fast 500 2020 North America, 2020 Fast 50, and 2020 Inc. Best Workplaces!
Increased Reliability
We’ve upgraded our entire cloud infrastructure to a modern (Kubernetes) platform. This has resulted in fewer outages, faster time to resolution and will allow u...
We’ve upgraded our entire cloud infrastructure to a modern (Kubernetes) platform. This has resulted in fewer outages, faster time to resolution and will allow us in the future to scale more efficiently. We’ve also started a broader rollout of our workflow engine, which makes Motus systems more reliable and better performing. This is not always visible, but we are constantly upgrading our systems behind the scenes to make them run more smoothly.
Improved Security & Compliance
We’ve streamlined our compliance function to allow faster turnaround for security and compliance requests. We also upgraded our Concur integration to use a more...
We’ve streamlined our compliance function to allow faster turnaround for security and compliance requests. We also upgraded our Concur integration to use a more modern and secure integration methodology. This will make implementations of our Concur integration easier for customers and more secure.
.gif?width=100&height=103&name=ABA22_Silver_Winner_x100(1).gif "ABA22_Silver_Winner_x100(1)")
Always Moving Work Forward
Investing in Advancement
In September 2021, Permira, the global private equity firm which backs leading, scaling, tech-enabled businesses, agreed to strategically invest in Motus alongs...
In September 2021, Permira, the global private equity firm which backs leading, scaling, tech-enabled businesses, agreed to strategically invest in Motus alongside Thoma Bravo, our existing partner of 3.5 years, who is reinvesting in the business. We couldn’t be more thrilled to have both partners in our corner for this next phase of the Motus journey and look forward to sharing more details.